Returns & Refunds Policy
Your satisfaction is our priority. Learn about our hassle-free returns process.
30-Day Window
Return most items within 30 days of delivery
Easy Process
Simple returns process with full support
Full Refund
Get your money back on eligible returns
How to Return an Item
Contact Us
Email us at returns@ultra-foods.com with your order number and reason for return
Get Authorization
We will review your request and provide a Return Authorization number within 48 hours
Ship Items Back
Pack items securely and ship to the address provided with your RA number
Receive Refund
Once received and inspected, refunds are processed within 5-7 business days
Eligible Returns
Eligible for Return
- Unopened, sealed products in original packaging
- Items returned within 30 days of delivery
- Products with manufacturing defects
- Incorrect items shipped
Not Eligible for Return
- Opened or used products (for hygiene and safety)
- Items returned after 30 days
- Products damaged by misuse or improper storage
- Sale or clearance items (unless defective)
Research Peptides
Important Notice
Due to the nature of research peptides and regulatory requirements, opened peptide products cannot be returned. Sealed, unopened peptides may be returned within 14 days with a 15% restocking fee. Please ensure you verify your order before opening any peptide products.
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds are issued to the original payment method. Please note that your bank may take additional time to post the refund to your account.
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 5-7 business days
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a tracked shipping service as we cannot be responsible for items lost in return transit.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
Questions?
If you have any questions about our returns policy, please contact our support team.