Returns & Refunds
Easy returns for customers in South Africa
30 days Window
Return eligible items within 30 days
Easy Process
Simple returns with full support
Fast Refund
7-10 business days processing
Your Rights in South Africa
Under the Consumer Protection Act, you have specific rights regarding product returns and refunds.
How to Return an Item
Contact Us
Email returns.za@ultra-foods.com with your order number
Get Authorization
Receive a Return Authorization number within 48 hours
Ship Items Back
Send to: Ultra-Foods Returns, Johannesburg, SA
Receive Refund
Refund processed within 7-10 business days
Return Eligibility
Eligible for Return
- Unopened, sealed products in original packaging
- Items returned within 30 days of delivery
- Products with manufacturing defects
- Incorrect items shipped
Not Eligible for Return
- Opened or used products
- Items returned after 30 days
- Products damaged by misuse
- Sale or clearance items (unless defective)
Refund Processing
Once we receive your return at our South Africa facility, refunds are processed within 7-10 business days. Refunds are issued to your original payment method in ZAR.
Return Shipping
Customers in South Africa are responsible for return shipping costs unless the return is due to our error. We recommend using a tracked service.
Questions?
Contact our South Africa support team for assistance with your return.