Shipping Policy
Fast, reliable shipping to your door. We deliver worldwide with full tracking on every order.
Fast Delivery
Express shipping options available for most destinations
Discreet Packaging
All orders shipped in plain, unmarked packaging
Fully Insured
All shipments are insured against loss or damage
Full Tracking
Track your order from dispatch to delivery
Shipping Rates & Times
| Region | Standard | Express | Free Shipping |
|---|---|---|---|
United Kingdom | £4.99 2-3 business days | £9.99 Next day | Orders over £50 |
Europe (EU) | €9.99 5-7 business days | €19.99 2-3 business days | Orders over €100 |
South Africa | R149 7-10 business days | R299 3-5 business days | Orders over R1500 |
Rest of World | $14.99 10-15 business days | $29.99 5-7 business days | Orders over $150 |
Processing Time
Orders are typically processed within 1-2 business days. During peak periods, processing may take up to 3 business days. You will receive a confirmation email with tracking information once your order has been dispatched.
Tracking Your Order
All orders include full tracking. Once your order ships, you will receive an email with your tracking number and a link to monitor your delivery in real-time.
Customs and Import Duties
For international orders, customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in our shipping costs and are determined by your local customs authority.
Delivery Issues
If your package is lost, damaged, or significantly delayed, please contact us within 14 days of the expected delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund.
Address Accuracy
Please ensure your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address information. Address changes after dispatch may incur additional fees.