Ultra Foods Mission Statement
We are the recognized leader in the retail grocery business.
We provide our customers with the best service, value, and variety, for the high quality products they expect and deserve, in a clean and friendly environment.
We demonstrate our commitment to the communities we serve by being good neighbors and by encouraging participation in activities that contribute positively to the well being of the community.
We are dedicated to creating and maintaining an environment that promotes opportunities for individual employee growth and development.
Our staff is empowered to provide our customers with the finest overall shopping experience. Today, tomorrow and always.
We realize that the success of our company will ultimately rest upon our ability to satisfy the needs and desires of our customers, employees and the communities we serve.
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Company Policy
Coupon Policy
We accept Manufacturer, Internet, Store and Catalina coupons within the requirements stated on the coupons. For your convenience, we accept coupons 30 days past the expiration date on manufacturer Internet and Catalina coupons. Store coupons cannot be accepted past their expiration date.
We do not accept identical coupons that have been mass cut. Limit twelve identical coupons per transaction.
Sorry, we do not accept competitor’s Catalina or Store coupons that bear their logos.
Refund Policy
We are proud of all our perishable departments throughout the store and offer a 200% guarantee on freshness. If you are not satisfied for any reason, we will give you a replacement product and your money back with proof of purchase.
We will issue a full refund on all returns accompanied with a receipt.
Returns without a receipt that are over $10.00 will be issued in credit on a Strack & Van Til/Ultra or Town & Country store gift card upon management discretion. Returns without a receipt under $10.00 will be issued in cash.
We will be happy to exchange product for an identical item.
Selling Age Restricted Products- Alcoholic Beverage, Tobacco and Lottery
We card because we care! Please don’t feel offended when we ask for identification. It is our policy to ask everyone making alcoholic beverage or tobacco purchases for identification, regardless of age.
We reserve the right to refuse any liquor sales. In Indiana, due to legislation, if you cannot produce identification for liquor purchases, we cannot complete the sale.
Sometimes we do make mistakes, so please check your lottery tickets for errors before leaving. We are not responsible once you have left the store.
Money Orders
We are a selling agent for money orders and money transfers; we cannot refund any money orders at store level. Refunds can be obtained through Western Union or Currency Express. Please see the service desk for more details.
We accept cash or debit transactions for money order purchases and cash only for money transfers.
Electronic Payments
We accept debit cards, credit cards, EBT and gift cards for purchases. If your card is demagnetized and will not swipe through the terminal, we will complete the order with a manual slip requiring your identification and signature.
Check Cashing
We accept personal checks for payment of groceries.
Sorry, we do not accept starter checks, payroll checks, government checks, money orders, or second party checks.
Your checks must be pre printed with your name and address listed on them. For your protection a valid driver’s license or state ID may be requested.
Customers can write up to $40.00 over the purchase amount.
All checks are processed electronically through Tele Check for approval.
We reserve the right to refuse checks.
SVT, LLC’s policies may be altered upon management discretion and without notification.
We reserve the right to limit quantities.
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